Of the many people who have influenced me over the years I would like to especially mention:
My Trainers: Inger Bryant, John Micklem, Gloria Pullen, Jean Halls, Trudi Dempsey, Sophie Volet
My Family: Gerald and Beryl Turner and Graham Hey
My Horses: Shantie, Eric, and all those I have ridden over the years
My horsey pals: Anita Thomas, Paula Shirreff, Pauline Smith, Chris Shelton and Judy Pickerill
Dennis Sherwood, Sarah Bell and my many colleagues over the years at Deloitte Haskins & Sells, Coopers & Lybrand, PriceWaterhouseCoopers and IBM. And, of course, my consulting clients who provided so much food for thought.
For help with this book I must thank:
Anne Fenn for creating the illustrations in figures 1,2,6,12,13,16,17,19,
20, 21,22,27,30,31,32,34,36,38.
Graham Hey for proof reading and help with layout.
Special thanks must also go to all those who gave their time and knowledge by responding to my survey and completing the questionnaire.
Finally, thank you to those who took the time to share their thinking in the texts I have used to help me with this book. I now know how hard this task can be. References to the texts I have used are marked by (#) and a complete reference is given in Appendix 1.